Open the command shell (Windows Key+R → type cmd → Enter).Add -args -d at the end of the command-line and execute it.Drag the Boxcryptor Portable.app into this window.If you experience problems before you can even sign in, you can enable a debug log via console: System information such as OS version or required frameworks.Communication with our servers and your cloud provider(s).File operations ( including unencrypted filenames ).User interaction such as button clicks and in-app navigation.The debug log captures the following information. ![]() Which Information Does a Debug Log Contain? When you create a debug log, sensitive user information - like password, encryption keys, or actual file content will not be logged. It can help us to track down issues with Boxcryptor, for example bugs and incompatibilities with other software. Learn more about exporting your keys and local accounts.Ī debug log captures all internal events while Boxcryptor is running. ![]() when sharing files with other Boxcryptor users), it is recommended to regularly export a new key file.Īfter installing Boxcryptor, you can use the exported key file to access your encrypted files using a local account. Important: As new keys might be added over time by Boxcryptor's integrated key management (e.g. The exported key file contains all encryption keys associated with your Boxcryptor account. ![]() When these files are available, you will always be able to access your encrypted files on your own on any supported operating system - without any connection to any server. If you want to take additional precautions for the event that the Boxcryptor servers would go permanently offline, you must have the following backups: Boxcryptor has been designed in such a way that Boxcryptor continues to work even if the Boxcryptor servers are not available and you're still signed into Boxcryptor.
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